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FREQUENTLY ASKED QUESTIONS

Here you can find answers to the most common questions about the services offered during the event. The section below contains everything you should know or might be looking for while preparing your trip. In case the provided information did not answer all of your questions you can contact us.

Is it possible for 2 persons to stay in an Easy Deluxe Individual?

The Easy Tent Deluxe Individual is a tent for only one person. If you want to be two people you have to book an Easy Deluxe Double

Is there electricity inside the tents?

No. For safety reasons, especially in big events we do not allow to plug anything inside the tents. We could provoke a fire or exceed the power grid of the event.

At what time is the breakfast finishing?

If the event offers breakfast, and you have booked a Deluxe Tent (Easy Tent Deluxe or Bell Tent), you will be able to access the breakfast buffet from 9.00h to 12.00h.

Wich is the size of the tents?

Easy 2pax and Easy Deluxe:

90.5 in x 83 in x 59 in (length x width x high).

Easy 4pax:

Hexagonal tent with 126 inches in its widthest point. 75 inches high.

Bell Tent: Circular of 16.5 feet width and 10 feet high

Can we be together with our friends?

Yes, if you have the same kind of tent. The first ones to arrive have to point it out at the reception so that we can coordinate the grouping of the tents. In the case of the Bell Tent, you have to send an email to info@theglamping.com at least 15 natural days before the beginning of the event

Can we be 5 persons in a Bell Tent?

No, if you are 5 the best thing you can do is booking also an Easy Tent Deluxe. The one accommodated in it will have the Deluxe Tent wristband, so he/she will be able to access the Bell Tent Area. If the event offers breakfast, he/she will enjoy this service also

Is it possible to charge our phones inside the Glamping Area?

As a general rule, no. This service is offered by the event. Nevertheless, if we have electricity and good weather we always try to set up a space inside the Glamping Area for plugging your devices. If you decide to use it, it will be always under your own responsibility. We will not be responsible in the unlikely event of loss, theft and/or breaking.

I have a Bell but my friend has an Easy Tent. Is he able to come to my area?

As a general rule no, but we always try to be as flexible as possible. The Easy Tent and the Bell Tent have their own separated area, and every user should remain in his area. Services included in each area are different and their space is limited

Can we enter the Glamping Area with bottles from the outside?

Yes, Glamping has no restriction with food and drinks entering in its area. However, check the official campingsite rules from each event for not having any unpleasant surprise.

Is the parking close? Can we reach our tent by car?

Generally not, but it depends on every event and special and/or specific circumstances. Check the map of the camping area of the festival on the website of the event.

Do I need a campsite ticket if I have a Glamping tent?

YES, ALWAYS! You will not be able to access the Glamping Area without the campsite ticket. The Glamping Area is sited inside of the campsite. It means that you will have to pass the campsite control access, to get into the Glamping Zone.

Can I access my tent before the concerts start?

The Glamping Area has exactly the same opening hours as the official campsite. We are not allowed to open before it starts and nobody can stay inside the Glamping Area once the campsite closes

My friend brings his own tent, can he pitch it next to mine?

No, in the Glamping Area only Glamping tents are allowed. We do not allow people outside Glamping to access the area or to pitch their own tents inside the Glamping Area.

What happens if I don't do the check-in online?

Without the check-in form you will get into the Glamping Area through the slow queue because clients who made the check-in online have always priority. Besides, you will not be able to choose the size of the bed (in case you have a Bell Tent) and we will not be able to take your wishes to stay with friends into consideration, etc. In a few words: CHECK IN ONLINE!

What if I break my tent or loose sheets or matresses?

It will be taken off your deposit following the rules described in the check-in document. If the amount overtakes the value of the deposit, you will be asked to pay the difference when you leave the Glamping Area. Otherwise we will be obliged to take legal action and get the money from the account number you made the booking.

If I can not attend the event, will I get my money back?

The buyer can exercise his withdrawal right during a maximum period of 14 natural days from the acquisition date, provided that the acquisition has been done at least 30 natural days in advance of the starting date of the event.

Can I eat or drink in the Glamping area?

Of course you can. You can also bring coolers with ice and join people in other tents to eat and drink together. We always try to respect other people and throw the wastes into the containers to keep a good athmosphere.

Can I leave my valuables in the tent?

There are locker service in all the festivals where you can leave your valuables. We have security guards that take care of your things, but we highly recommend to leave your jewellery, laptops and/or cameras in the lockers. We will be NOT responsible for the goods in case of theft or because raining or windy conditions.

What is the wristband for?

To get into the Glamping Area you will need to show your wristband, which will be given to you at your arrival. There are two kinds of wristband: The Deluxe zone and the Easy zone wristbands. They are different to know who can access the breakfast area.

Upgrades?

Normally our Glamping installation in an event has a number of tents set aside, for unexpected events. If you need to upgrade your tent when you arrive, remark it at the reception and they will charge you the corresponding amount if there are available tents.

Need aditional Info?

Info@theglamping.com

Any question?

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